Support Audit & Backlog Intelligence
A clear read on what is really going on in your queue, and what to fix first.
Who this is for
Leaders who suspect support is a problem but cannot say precisely what or where. A fast, bounded first engagement.
Common problems
- No trusted picture of ticket health
- Old tickets nobody owns
- Pending and on-hold tickets quietly rotting
- Unclear what drives volume
What I can do
- Backlog and ageing analysis
- Pending/on-hold analysis
- Volume driver and recurring issue analysis
- SLA and queue health review
- Prioritised findings and a recommended plan
Examples of work
Sample methodology and deliverable formats, not client results.
- Ticket health review (sample)
- Backlog breakdown (sample)
- SLA framework (sample)
What you may need to provide
- Helpdesk read access or a ticket export
- A short briefing on how the team works today
Engagement style
Bounded project with a written readout. Scoped after discovery.
Rates and estimates are agreed in a written proposal before any payment or work.
Ask about a support audit